Responsible gambling

Responsible Gaming at UnionJackpots Casino

At UnionJackpots Casino, we understand the importance of responsible gaming practices to ensure a safe and enjoyable experience for all our players.

Warning Signs of Problem Gambling

• Chasing losses or feeling compelled to gamble more to recoup losses• Spending more than you can afford on gambling activities• Feeling anxious or stressed when unable to play due to financial constraints

Tools for Responsible Gaming:

• Set daily, weekly, and monthly limits directly in your account settings.• Time-Outs: Short-term breaks ranging from 24 hours to a few weeks allow temporary time away from gaming activities.• Self-Exclusion: Long-term or permanent self-exclusion tools can block access for six months or longer.

Behavioral Tools:

• Enable pop-ups showing time spent and net results after each session.• Loss Limiting: Set individual loss limits on specific games to avoid large losses.• Wager Capping: Establish daily, weekly, or monthly wager caps to maintain control over expenditure.

Linking Players with Resources:

We support players in managing their gaming habits by providing access to:

A confidential phone line for Ontario residents.
National problem-gambling helplines and global organizations like GamCare and BeGambleAware.
International resources, offering counseling and support in multiple languages.

Responsible Gaming Policies:

• Age Verification: We verify the age of all players to ensure compliance with local laws and regulations.• Our games are regularly audited by independent labs like eCOGRA and iTech Labs, ensuring randomness and fairness.• Support Channels: 24/7 English language support is available via live chat, email ticketing, or through our extensive FAQ/help center.

Voluntary Exclusion and Self-Exclusion:

UnionJackpots Casino offers:

tools for extended periods of six months or more.
Time-outs: Temporary breaks ranging from 24 hours to several weeks can be taken at any time.
Voluntary Exclusion: Players can choose to close their accounts and withdraw funds.

Seeking Help:

If you're struggling with problem gambling, please contact us via email, live chat, or reach out directly:

Contact Us

We are here to support you throughout your gaming journey.